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The BUSINESS guide

That customer problem you meant to check on. The quote that still hasn’t arrived. The receipt your bookkeeper asked for last week. You can give your dot a clear job to keep moving, with instructions about when to come back to you.

The first three jobs below are ongoing handoffs. Set the sources, follow-up rules and finish line once, then review what changes. Five more jobs follow for the meeting prep, research and documents you need along the way.

Before you start

  1. Open ChatGPT on a computer. Use ChatGPT in a desktop browser or download the official desktop app, then sign in. If dots is available in your account, open dots and follow the introduction. App connections can wait until you need them. Check the official setup guide and current access requirements. Access is rolling out gradually to eligible accounts.
  2. Choose the sources. Name the inbox, threads, folder or files your dot should use. Connect the needed app or attach the material. Ask it to confirm what it can read before it starts. A file you upload once will not include later changes unless you provide them. Your dot’s cloud computer, your computer and app sign-ins are separate. Official connection guidance
  3. Say when to check. Give a schedule, time zone and end date, or ask whether the connected source supports the particular event you want to trigger work. Connecting an app alone does not start monitoring. Have your dot confirm the saved schedule or supported event before relying on it. Official ongoing-work guidance
  4. Decide what deserves a message. Name the urgent conditions, where to alert you and what can wait for a summary. An alert can only follow a check or supported event; don’t use this as your only way to catch time-critical problems.
  5. Set the sending rules. Choose drafts for review or permission to send particular messages. For sending, name the account, recipients, purpose, information it may share and follow-up limit. Keep refunds, purchases, new promises and other decisions with you unless you specifically approve them. Permissions and built-in safeguards still apply. Official controls
  6. Define done. Give each item a finish line and tell your dot what to do if the deadline arrives with something unresolved. A sent reminder does not mean the job is finished.

Open your conversation with your dot, add the chosen sources and paste one prompt below. Replace every bracket with your details. For a sending-rule bracket, choose either drafts for review or your precise permission to send. If access or the requested schedule is unavailable, have your dot explain the gap before you rely on the handoff. Share only information you are allowed to use, and leave out unnecessary personal or financial details.

The three jobs from the carousel

1. Keep customer escalations moving

A customer has raised the same problem twice. Your dot can help pull the history together, prepare the next reply and keep the unresolved thread visible. This combines the documented email workflow with the ongoing-work setup above.

Prepare

Choose the inbox and the issues to include. Supply current policies, relevant order details and examples of your replies. Define urgency, such as a missed promised response time, and when an unanswered issue needs another look.

Copy this prompt

Keep customer escalations moving in [inbox and relevant threads or issue criteria] until [end date]. Check [days and times, time zone]. First confirm source access and the saved schedule. Find new relevant issues, gather the available history and identify the latest customer request. Keep a list with the source link, last update, next step, unresolved question and next follow-up date. Prepare the next reply using [current policies and writing examples]; flag missing facts. Recheck unresolved issues after [interval]. Follow this sending rule: [drafts for my review, OR named account, customer recipients, permitted routine replies and information, and follow-up limit]. Ask me before offering refunds, changing terms or making new commitments. Alert me in [channel] when you find [urgent conditions], and give me [summary schedule]. Mark an issue resolved only when I confirm it. At the end date, report anything still open and confirm monitoring has ended.

Simple steps

  1. Start with one inbox and a manageable set of issues.
  2. Review the first open-issues list and one reply; correct the priority or tone.
  3. Confirm the sending rule and check that the schedule was actually saved.

Useful output

A current list of unresolved customer issues, relevant history, next replies and follow-up dates. You hear about the changes that need a decision.

Your review point

Check policy exceptions, urgency and promises. If access breaks, the dot should tell you what it can no longer check. A quiet inbox summary is not proof that every customer is happy.

2. Keep vendor quotes moving

Give your dot the job of collecting comparable answers for one purchase you are considering. It can handle the follow-up you approve and bring back a comparison; vendors may still reply late or not at all.

Prepare

Choose the vendors and verify their contact details. Write a short brief with the same scope, quantities, dates and location for each. List what you need to compare: total price, currency, tax, delivery, exclusions, timing and quote expiry. Decide what contact details or business information may be shared.

Copy this prompt

Help me collect comparable quotes for [service or item] by [deadline and time zone]. Use [chosen inbox, vendor contacts and files]. Confirm source access and check replies at [schedule and time zone] until that deadline. Use this sending rule: [prepare outreach for review, OR send from the named account to the listed vendor addresses, sharing only the specified brief and approved contact details]. Ask each vendor for [required quote fields]. Follow up after [interval], at most [number] times per vendor, within that same permission. Track replies, missing answers and next follow-ups. Ask me before changing the brief or contacting anyone else. Alert me in [channel] when [decision or deadline conditions]. When enough comparable replies arrive for [completion criterion], or the deadline arrives, give me a source-linked comparison and recommendation against [criteria], including gaps and nonresponses. Stop outreach then. Don’t accept a quote, book, pay or agree to terms.

Simple steps

  1. Provide the vendor list and one brief everyone can quote against.
  2. Check the first outreach message and the permitted follow-up limit.
  3. Review differences and missing answers before choosing a supplier.

Useful output

An updated quote list, follow-ups within your permission, and a recommendation that explains the tradeoffs. This applies dots’ documented scoped ongoing instructions and source-linked decision work.

Your review point

Compare the same scope. A cheaper quote may exclude delivery or a required service. You choose the supplier and approve any booking or purchase. Nobody can guarantee a vendor response.

3. Keep the bookkeeper’s open-items list moving

As new receipts arrive, your dot can help check which questions they answer and which records still need attention. This applies documented spreadsheet-review capabilities to an ongoing list for human review.

Prepare

Use copies of the transaction exports and receipts for one period. Keep row IDs, dates, amounts and currencies. Add the bookkeeper’s current questions, category rules and known transfers or refunds. Choose a connected folder to check, or plan to supply new files yourself.

Copy this prompt

Keep a separate bookkeeping open-items list for [period] using [specific exports, receipt folder and bookkeeper questions]. Check the connected sources at [schedule and time zone] until [review date]; for files I supply here, update the list when I provide a new batch. Confirm which route and schedule are available. Review new material for possible duplicates, unmatched supplied receipts, inconsistent categories and [defined unusual-amount rule]. For each item, keep its source row, reason, missing document, latest evidence, status and next question. Preserve the original files. Link newly supplied evidence to the relevant item; mark it ready for review, and close it only when I or my bookkeeper confirms. Alert me in [channel] about [urgent conditions], and summarise unresolved items [frequency]. Prepare document requests for my review; contact someone only after I name the recipient and approve what may be shared. At the review date, deliver the remaining open items and confirm scheduled checks have ended. Don’t run payroll, make payments or edit the ledger.

Simple steps

  1. Start with the existing questions and one period of records.
  2. Review a few flags against the source rows and receipts.
  3. Add new evidence through the chosen route and check what changed.

Useful output

One updated list showing what is still missing, what has new evidence and what the bookkeeper needs to decide next.

Your review point

An unmatched receipt or possible duplicate is a question, not an accounting conclusion. Your bookkeeper checks the evidence and approves corrections. This workflow does not replace accounting review or authorise payroll, payments, ledger changes or tax filing.

Five more jobs to try

4. Prepare a meeting brief

Prepare

Provide the meeting date, purpose, agenda and relevant notes or documents. Add only the email threads or calendar context needed. Meeting preparation from approved sources is a documented workflow. Official meeting-prep guide

Copy this prompt

Prepare a one-page brief for [meeting] on [date]. Use only [files and links]. List the sources you can access and any gaps. Include the purpose, confirmed context, decisions needed, open questions and a suggested agenda. Link factual points to their sources. Keep suggestions clearly labelled. Return the brief here for my review; don’t contact attendees or change the calendar.

Simple steps

  1. Gather the current agenda and relevant background.
  2. Run the prompt, checking the source list first.
  3. Correct missing or outdated context before using the brief.

Useful output

A short preparation sheet you can read before the call, with the decisions and questions visible.

Your review point

Check attendees, timing and decision history. Remove unsupported assumptions about what another person thinks or has agreed to.

5. Turn approved material into a presentation draft

Prepare

Provide the audience, purpose, speaking time and source material. Add a reference deck if you have one, identifying what to preserve. Presentation creation and revision are documented capabilities. Official slide-deck guide

Copy this prompt

Create an editable five-slide presentation for [audience] about [topic], using [approved sources]. The point I want to make is [point]. Follow [brand guide or reference deck]. Use this sequence: context, problem, evidence, proposed approach and next decision. Keep approved figures unchanged. Add brief speaker notes and source references. Flag missing evidence. Return a draft for review; don’t share or present it.

Simple steps

  1. Supply the brief and source files.
  2. Ask for a slide plan, then confirm the direction before the full draft.
  3. Open every slide and request focused corrections.

Useful output

An editable draft deck with a clear sequence, speaker notes and visible source gaps.

Your review point

Check facts, charts, branding and readability. A polished slide can still contain a wrong number. Review the actual deck, not only its outline.

6. Compare options with source links

Prepare

Name the options and criteria, such as features, cost, support and compatibility. Supply relevant internal requirements. Source-linked decision research is a documented workflow. Official decision-memo guide

Copy this prompt

Compare [option A], [option B] and [option C] for [business need]. Use these criteria: [criteria]. Check current official sources where available and link each material claim. Include the date checked, pricing currency and billing basis where relevant. Keep my supplied requirements separate from external findings. Mark unknowns and explain tradeoffs. Return a comparison for my review; don’t contact vendors, start trials, buy anything or make the decision for me.

Simple steps

  1. Choose the question and comparison criteria.
  2. Run the prompt with the options and requirements.
  3. Open the source links behind the most important differences.

Useful output

A like-for-like comparison with evidence, unknowns and questions to resolve.

Your review point

Check whether prices require annual billing, particular regions or minimum seats. Confirm that the cited source actually supports the claim before deciding.

7. Turn meeting notes into an action list

Prepare

Provide notes or a transcript you are allowed to use, plus the meeting date and any corrections. Extracting decisions and action items from meeting material is documented. Official meeting follow-up guide

Copy this prompt

Turn these meeting notes into a draft action list. For each action, include the task, explicitly agreed owner, stated due date and supporting passage or timestamp. Write “not assigned” or “not stated” when details are missing. Separate confirmed decisions, suggestions and open questions. Flag contradictions. Return the list here for review; don’t assign tasks, update project tools or message anyone.

Simple steps

  1. Check the notes for obvious transcription errors.
  2. Run the prompt and compare the list with the source.
  3. Resolve missing owners and dates before entering approved tasks elsewhere.

Useful output

A draft action list that preserves what was agreed and shows what still needs a decision.

Your review point

Check that a suggestion was not turned into a commitment. Verify speaker names and dates against the notes. The list does not notify anyone or establish new deadlines.

8. Turn an existing SOP into a working checklist

Prepare

Choose one current standard operating procedure. Include its version date, intended user and any linked forms. Process-document review is a documented workflow; this is a narrower drafting exercise. Official workflow-audit guide

Copy this prompt

Turn this SOP into a draft checklist for [task and user]. Preserve the required order, approval points, warnings and exception paths. Link each checklist item to its source section. Include what confirms completion where the SOP specifies it. Flag missing or conflicting instructions instead of inventing steps. Keep suggested improvements separate. Don’t change the source SOP or carry out the procedure.

Simple steps

  1. Confirm that the SOP is the current approved version.
  2. Run the prompt with the intended task and user.
  3. Walk through the draft with the process owner before adopting it.

Useful output

A practical checklist with source references and a separate list of questions.

Your review point

Check that no safeguard, exception or approval disappeared when the wording was shortened. Have qualified reviewers check safety-critical or regulated procedures. Approving a checklist is separate from executing it.

Make the second version more useful

Be specific about what needs changing. Name the customer issue that needs another check, the quote with a missing fee or the transaction that needs its original row ID. Say what should stay unchanged, such as approved prices and dates.

For files, name the page, slide or sheet that needs attention. Open the revised version and check it again. ChatGPT’s file guidance covers generating and reviewing documents, presentations and spreadsheets; the available preview and editing tools depend on the surface you use.

Pick one responsibility to hand over first. Check the first result, then keep your dot up to date when the sources, permissions or priorities change.

Access and pricing

Dots require an eligible ChatGPT plan and are rolling out gradually. OpenAI currently lists Pro 100, Pro 200 and Pro 500 for adults outside the European Economic Area, United Kingdom and Switzerland, plus Business Premium and Enterprise rollouts. Enterprise access must be enabled by an administrator. Check the current availability and your account’s plan price before paying; this guide does not require you to upgrade. Work and Codex tasks count toward those products’ normal usage limits. Official access details

About this guide

This BUSINESS guide covers three ongoing responsibilities and five additional suggested workflows. The prompts are starting points written for this guide. The linked OpenAI documentation supports the underlying capabilities, rather than guaranteeing a particular result from these exact prompts. Access, permissions and available tools vary.

Official sources checked 29 September 2026.